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91 Google Earth is greyed out or does not function in the MMI with warning, "The subscription has expired"
Technical Background
The Google Earth navigation map view is a separate online service that provides an overlay of satellite imagery to the standard navigation map data (the standard map data is locally stored in the MMI's memory). The Google Earth service is planned to be retired at the end of the calendar year 2020. In its place, a new service provided by HERE has been activated to provide the same technical product of satellite imagery for the navigation map.
Production Solution
New MIB MMI software was introduced in the model year 2019.
Service
It is the dealer’s responsibility to first check to ensure that the customer has an active Audi connect PRIME subscription. This customer concern can exist normally when the vehicle does not have an active PRIME subscription. If this repair is performed without the vehicle having an active PRIME subscription, then a warranty claim cannot be submitted.
How to check for an active PRIME subscription:
Option 1: With a dealer account, log into
www.myAudiconnect.com and put the customer’s VIN in “Manage” to view the customer’s account.
Option 2: In the MMI, select “Audi connect” and verify if the Weather and News services are working. If they function, then the PRIME services are active.
Option 3: Add the customer’s VIN into the myAudi app, and under User Profile (person icon in lower right of app) >> Account Settings >> Subscriptions, you can then select the VIN and see the PRIME subscription status.
How to determine Software Update Compatibility:
Not all Audi models will receive the ability to use the new Satellite Imagery service provided by HERE. All Audi models starting with Model Year 2019 with the MIB2 or MIB2+ system support the new Satellite Imagery service by default from the factory. Certain MY17-18 models with MIB2 can be updated with MMI software to support the new service.
The following models do NOT support the new service with no service software planned:
All models with MMI3G+ Navigation (MY12-MY19).
MY15-16 A3 (MIB1 Navigation all software levels).
MY16-18 A6 and A7 (MIB2 High Navigation all software levels).
MY16-17 TT and R8 (MIB2 High Navigation with Cluster 4-5)*.
MY17 A4, A5, and Q7 (MIB2 High Navigation and Cluster 4-6)*.
MY18 A4, A5, Q5, and Q7 (Built on or after May 1, 2018) with software version equal to 1320.
MY18 A3 (Built on or after May 1, 2018) with software version equal to 1368.
*Some Model Year 2017 TT & R8 vehicles support the software update with Cluster 6 MMI software. Additionally, some Model Year 2017 A4, A5, Q5, & Q7 vehicles built after CW45/16 came with Cluster 7 from the factory and can support the software update (see below). It is important to note that A4, A5, and Q7 models do not support the software update with Cluster 6 MMI software, but TT, R8, and A3 models do support it (see table below).
The following models can support the new service after an MMI software update:
MY17 A3, TT, and R8 with MIB2 High Navigation and Cluster 6-8 MMI software.
MY18 A3, TT, and R8 all with MIB2 High Navigation.
MY17 A4, A5, and Q7 with MIB2 High Navigation and Cluster 7-8 MMI software.
MY18 A4, A5, Q5, and Q7 all with MIB2 High Navigation and with software less than version 1320.
For A3, A4, A5, Q5, and Q7, please see TSB 2055591: 91 MIB2 High: infotainment system sporadically reboots to update the MMI software to Cluster 10.
For TT & R8, please see TSB 2060264: 91 Audi Smartphone Interface (ASI): Apple CarPlay or Android Auto display screen intermittently goes blank in FPK.
Note:
In order to verify that the service has changed in the MMI after the software update, check the navigation map setting in the MMI and ensure it has changed from "Google Earth" to "Satellite Imagery". If the map setting still shows "Google Earth", then the software update was not successful in changing the satellite map‘s service to the new service provided by HERE.
Software Compatibility Table:
Using the information in the MMI settings under "Version Information" in the vehicle, you can read out the software train and software version currently installed in the customer's vehicle.
Vehicle
Cluster
Version
Software Train
Software Version
Production Release Date
SW Update Capable?
A3/TT
6
P3254
694
22/16
NO
A3/TT
7
P3319
906
45/16
YES
A3/TT
8
P4163
1110
22/17
YES
A3/TT
8
P4219
1196
30/17
YES
A3
8
P4263
1368
18/18
NO
A4/A5/Q5/Q7
6
P3252
692
22/16
NO
A4/A5/Q5/Q7
4
P2149
443
35/16
NO
A4/A5/Q5/Q7
4
K2153
888
45/16
NO
A4/A5/Q5/Q7
7
P3639
918
45/16
YES
A4/A5/Q5/Q7
8
P4171
1118
22/17
YES
A4/A5/Q5/Q7
8
P4213
1178
30/17
YES
A4/A5/Q5/Q7
8
P4246
1320
18/18
NO
A6/A7
4
P0536
387
45/15
NO
A6/A7
6
P3237
671
22/16
NO
A6/A7
4
K0539
901
39/16
NO
A6/A7
6
P3317
902
45/16
NO
A6/A7
6
K3324
925
48/16
NO
A6/A7
6
P3327
980
22/17
NO
R8
6
P3256
696
22/16
NO
R8
7
P3320
907
45/16
YES
R8
8
P4209
1174
22/17
YES
R8
8
P4262
1364
18/18
YES
Labor Operations:
For TT & R8 with an Active Audi connect PRIME Subscription:
Page 5 of 5
Software Update (Includes checking for DTCs)
0151 0000
See TSB #2060264
For A3, A4, A5, Q5, & Q7 with an Active Audi connect PRIME Subscription:
Software Update (Includes checking for DTCs)
0151 0000
See TSB #2055591
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